Complaint Cell against HFCs

Announcement

Grievance Redressal Mechanism/Structure:
- National Housing Bank (NHB) has set up a Complaint Redressal Cell (CRCELL) in the Department of Supervision (DoS), which mainly caters to the complaints received against the HFCs. NHB has developed its Portal for Grievance Redressal known as Grievance Registration & Information Database System (GRIDS) which facilitates online registration and tracking of complaint for the complainant.
- The Complainants who have deposit/loan related complaints against HFCs are advised to approach the concerned HFC in the first instance for redressal of their grievances. If they do not receive response from the HFC within a reasonable period of time say 30 days or are dissatisfied with the response of the HFC, they may approach the Complaint Redressal Cell of National Housing Bank.
- The Complaint needs to be registered with https://grids.nhbonline.org.in. The Complaint can also be sent through post in the following Address in the format (https://nhb.org.in/citizencharter/Complaint_form.pdf) which will be subsequently registered over GRIDS by CRCELL.
- The compliant Redressal Policy issued by the National Housing Bank is available at the NHB’s official website.