National Housing Bank has formed a Grievance Redressal Policy for effective redressal of the complaints against NHB or the HFCs being regulated by it. Bank’s Customers, borrowers, depositors and members of general public are requested to forward their complaints/issues against the Bank, if any, to the Compalint Redressal Cell (CRCELL) for their redressal. The CRCELL/Head of the Department, as the case may be, would take all necessary steps to redress and resolve the grievance/issue, as per the Policy.
In case the complainant is not satisfied with the outcome, he/she may prefer an appeal to the Chief Grievance Redressal Officer of NHB designated for the purpose, within 30 days from the date of status of intimation to the complainant. NHB has appointed following officer as Chief Grievance Redressal Officer :
Shri V. Vaideswaran
National Housing Bank,
Core 5- A, India Habitat Centre,
After exhausting the above machinery / channels, if the customer is not satisfied, he/she may write to the Managing Director & CEO of the Bank.