Information Technology Department
Head Office, National Housing Bank
Core 5-A, 3 rd Floor , India Habitat Centre, Lodhi Road ,
New Delhi – 110 003
Note: Bids will be opened in the presence of bidders who choose to attend as above.
|1.||Date of commencement of sale of Bidding Documents||14/03/2008|
|2.||Last date and time for sale of Bidding Documents||03/04/2008
|3.||Last date and time for receipt of Bidding Documents||03/04/2008
|4.||Date and Time of Bid Opening||04/04/2008
|5.||Cost of RFP||Nil|
|6.||Earnest Money Deposit Amount||Rs.50,000/- (Rs. Fifty Thousand Only)|
|7.||Place of opening of Bids||National Housing Bank,
Information Technology Department
Core 5-A, 3rd Floor,
India Habitat Centre, Lodhi Road,
New Delhi – 110003
INSTRUCTION TO BIDDER
National Housing Bank
National Housing Bank (NHB), a statutory organisation is a wholly owned subsidiary of the Reserve Bank of India, formed under the Act of the Parliament.
NHB is the regulator for housing finance companies (HFC). It also provides finance to financial institutions such as Banks, HFCs, Co-operative Sector Institutions, Housing Agencies, etc. under its various schemes benefiting the masses both in urban and rural areas.
The head office of NHB is located in New Delhi and a regional office located at Mumbai. It has Representative offices located at Hyderabad, Chennai, Bengaluru and Kolkata.
1.1 National Housing Bank (hereinafter referred to as the Bank) with Head Office at New Delhi is interested to empanel vendors for development, maintenance and upgradation web-sites/web-portal and related jobs as per Bank’s need and as and when required by the Bank.
1.2 The purpose of RFP is to solicit proposals from qualified vendors for empanelment.
2. SCOPE OF WORK
The vendors will be empanelled based on pre-qualification criteria (enclosed in Annexure-A) and technical evaluation criteria (Clause No. 15) as specified in the RFP. The Bank will invite Commercial Quotations from empanelled vendors for developing, maintaining and upgrading web-sites/web-portal, logo design and Flash presentation design as per Bank’s need. Indicative terms and conditions for the same are mentioned below. It may be noted that actual terms and condition will be mentioned specifically at the time of calling of commercial proposals for the respective job.
2.1. Project Scope
- Website / Web-portal Design , Development & Hosting
- Website / Web-portal Upgradation and Maintenance
- Flash Presentation Design
- Logo Design
Website / Web-portal Design , Development & Hosting
The empanelled vendors shall be responsible for designing & development of new website/web-portal when they will be assigned for such job as per Bank’s need. During new design following basic features has to be incorporated:
- Website/portal is to pack in maximum information in a communicable manner
- Website/portal should be visually attractive, dynamic and original
- Loading of website should be quickly and easy to navigate
- Compatible with all common web-browser
- Effective Search Engine etc.
Empanelled vendor will also be responsible for Hosting of website/portal in server/servers located in India when it is asked for by the Bank. Uptime of the hosted site should be minimum of 99%.
Website maintenance service includes:
- Editing & presenting of contents (without altering the theme/information) for making it appealing on web-site
- Updating contents, announcements, article etc.
- Uploading new images, replacing old images and image manipulation
- Maintenance of Newsletter & email list
- Modifying web-pages (i.e. adding removing and redesigning of web-pages)
- Maintenance of Search Engine positioning
- Monitoring & Tracking website traffic
- Ensuring Security
- Upload and creation of PDF
Flash Presentation Design
The scope of the empanelled vendors will also include preparation of flash presentation as per Bank’s need. Flash presentation should be seamlessly integrated with any other web-site of the Bank as per Bank’s need. The feature of speech/voice recording should also be incorporated in the flash presentation as and when required.
The scope of the empanelled vendors will also include designing of logos for putting the same on web-site / portals owned by the Bank. It should be a masterpiece of artwork and the logo design needs to tap people’s inner emotions, and stimulate their visual appeal.
2.2. General Terms
The tender is for empanelment of vendors for developing, maintaining and upgrading web-sites/web-portal, logo design and Flash presentation design, as and when required by the Bank. Commercial quotation will be called from the empanelled vendors only on need basis. Each time, offer will be given to L1 bidder. Bank Reserves its right to cancel the empanelment of any vendor or blacklist any empanelled vendor without assigning any reasons if the services of the vendor /vendors is not found suitable. In that case, bank can also forfeit the EMD amount of the empanelled vendor deposited with the Bank.
Delivery of Services:-
Whenever an empanelled vendor will get the work order for any of the deliverable services, substantial number of alternative design documents are to be demonstrated to the Bank for choosing the most feasible basic structure. Delivery period, payment terms, penalty clauses for the desired services will be indicated when commercial quotation will be asked from the empanelled vendors.
Acceptance:- Bank has a right to cancel the order if the same is not accepted within a period of 7 days from the date of order.
Taxes:- The prices quoted at the time of submitting commercial bid should be inclusive of all taxes and duties.
4. COST OF BIDDING
The bidder shall bear all the costs associated with the preparation and submission of bid and bank will in no case be responsible or liable for these costs regardless of the conduct or outcome of the bidding process.
5. BIDDING DOCUMENT
The bidder is expected to examine all instructions, forms, terms and conditions and technical specifications in the Bidding Document. Submission of a bid not responsive to the Bidding Document in every respect will be at the bidder’s risk and may result in the rejection of its bid without any further reference to the bidder.
6. AMENDMENTS TO BIDDING DOCUMENTS
At any time prior to the last Date and Time for submission of bids, the Bank may, for any reason, modify the Bidding Document by amendments at the sole discretion of the bank. All amendments will be either uploaded in the website or shall be delivered by hand / post / courier or through e-mail or faxed to all prospective bidders, who have received the bidding document and will be binding on them. For this purpose bidders must provide name of the contact person, mailing address, telephone number and FAX numbers on the covering letter sent along with the bids.
In order to provide, prospective bidders, reasonable time to take the amendment if any, into account in preparing their bid, the Bank may, at its discretion, extend the deadline for submission of bids.
7. PERIOD OF VALIDITY
Bids shall remain valid for Six Months from the date of bid opening prescribed by the Bank. A bid valid for shorter period shall be rejected by the bank as non-responsive.
8. BID CURRENCY
Prices shall be expressed in Indian Rupees only.
9. BID EARNEST MONEY
The bidder has to submit the bid earnest money of Rs.50,000 (refundable after 2 years of empanelment for successful bidders and after finalizing the selection process for unqualified bidders) (Rs. Fifty Thousand only) in the form of demand draft favouring National Housing Bank, payable at Delhi. EMD draft should be with the bid.
10. BIDDING PROCESS (TECHNICAL BID ONLY)
For the purpose of the present job, The bidder will have to submit the bid only in one red lakh-sealed envelope (wax seal), duly super scribing “DEVELOPMENT, MAINTENANCE & UPGRADATION OF WEBSITE/PORTAL“.
The bid will not contain any pricing or commercial information.
The bid shall be typed or written in indelible ink and shall be signed by the Bidder or a person duly authorized by him. The authorization shall be indicated by a written power of attorney accompanying the Bid. All pages of the Bid shall be initialed by the person(s) signing the Bid.
The Bid shall contain no interlineations, erasures or overwriting except as necessary to correct errors made by the Bidder, in which case corrections shall be initialed by the person(s) signing the Bid.
11.SUBMISSION OF BIDS
The bidders shall duly seal the envelope with RED LAKH SEAL (Wax Seal). The bid should be addressed to Bank at the following address up to the time and date mentioned on page 2 of this document.
National Housing Bank,
Information Technology Department
Head Office Core 5-A, 3rd Floor, India Habitat Centre,
Lodhi Road, New Delhi – 110003
12. LAST DATE AND TIME FOR SUBMISSION OF BIDS
Bids must be received by the Bank at the address specified in the Bid Document not later than the specified date and time as specified in the Bid Document or as extended by the bank as per clause 6. In the event of the specified date of submission of bids being declared a holiday for the Bank, the bids will be received up to the appointed time on next working day.
13. LATE BIDS
Any bid received by the Bank after the deadline for submission of bids will be rejected and/or returned unopened to the Bidder, if so desired by him.
14. MODIFICATIONS AND/OR WITHDRAWAL OF BIDS
• Bids once submitted will be treated, as final and no further correspondence will be entertained on this.
• No bid will be modified after the deadline for submission of bids.
• No bidder shall be allowed to withdraw the bid, if the bidder happens to be a successful bidder.
15. CONTENT OF DOCUMENTS TO BE SUBMITTED
Documents required in Bid Envelope (Sealed Cover):
- Bidder’s information as per part “I” of Annexure-‘B’.
- Service Information as per part “II” of Annexure –‘B’.
- Undertaking Letter as per part “III” of Annexure –‘B’.
16. BID OPENING AND EVALUATION
The Bank will open the bid, in the presence of Bidders representative who choose to attend, at the time and date mentioned in Bid document at the address mentioned at clause-11 titled “Submission of Bids”.
The bidders or their representatives who are present shall sign register evidencing their attendance. In the event of the specified date of bid opening being declared a holiday for Bank, the bids shall be opened at the appointed time and place on next working day.
Bidders satisfying the technical requirements as determined by the Bank and accepting the terms and conditions of this document shall be short-listed for empanelment. Bank reserve right to accept or reject any technology proposed by the bidder without assigning any reason thereof. Decision of the Bank in this regard shall be final and binding on the bidders.
16.1 Evaluation Criteria for the Bidding Process
The bids received from the firms would be evaluated on the basis of their technical competencies. The technical competencies would be evaluated first and only the firms having the requisite qualifying technical score would be eligible for being empanelled.
Criteria and Point system for the evaluation of the bids are as under:
Maximum Points 100
|Criteria Points||(Max Marks)|
|1. Specific experience of the Bidder relevant to development/maintenance of website/portal. More weightage will be given to the bidders who has developed/maintained websites/portal for Banks , FIs , Govt., PSUs , Large Corporate in India.||Qualitative in nature||Max Marks 25|
|2. Satisfactory Services Certificate (For developing/maintaining website/portal) by three Clients (Should be current – last 5 years reference only)||Max Marks 15|
|3. Track of being in the Business (Development/Mantenance of website/portal) atleast 7 years)||Max Marks 10|
|4. Work done related to “Flash Presentation Design” and “Logo Design”.||Qualitative in nature||Max Marks 08|
|5. ISO Certification or CMM level-II certification For Software Development area|
|Max Marks 07|
|6. Turnover for Last 3 years||Max Marks 10|
|7. Presentation/Demonstration on the approach of development/maintenance and upgradation of website/ portal, logo design, flash presentation design etc.||Qualitative in nature||Max Marks 25|
Bidders have to provide copies of supporting documents against each criteria mentioned above, without which bid may be rejected.The minimum qualification score for the Bid for empanelment would be 70.
17. CLARIFICATIONS OF BIDS
To assist in the examination, evaluation and comparison of bids the bank may, at its discretion, ask the bidder for clarification and response shall be in writing.
18. PRELIMINARY EXAMINATION
The Bank will examine the bids to determine whether they are complete, whether any computational errors have been made, whether required information has been provided as underlined in the bid document, whether the documents have been properly signed, and whether bids are generally in order. The bid determined as not in order as per the specifications will be rejected by the bank.
19. CONTACTING THE BANK
Any effort by bidder to influence the bank in the bank’s bid evaluation, bid comparison or contract award decision may result in the rejection of the Bidders’ bid. Bank’s decision will be final and without prejudice and will be binding on all parties.
20. BANK’S RIGHT TO ACCEPT OR REJECT ANY BID OR ALL BIDS
The bank reserves the right to accept or reject any bid and annul the bidding process and reject all bids at any time prior to award of contract, without thereby incurring any liability to the affected bidder or bidders or any obligation to inform the affected bidder or bidders of the ground for the bank’s action.
Further, empanelment of vendors does not ensure that work order will be issued to the vendor/vendors for any web development/maintenance project. Separate Commercial quotation will be asked from empanelled vendors as and when required.
21. SIGNING OF CONTRACT.
The successful bidder(s) to be called as vendor, shall be required to enter into a Service Level Agreement (SLA) and confidentiality cum non-disclosure agreement with the Bank, within 15 days of the award of the service order (when provided) or within such extended period as may be specified by the bank.
22. VALIDITY OF EMPANELMENT.
Two Years from the date of empanelment or as decided by the Bank.
23. HARDWARE, OPERATING SYSTEM,DATABASE etc. FOR HOSTING
The Datacentre, Hardware items, Operating System, Database and other associated software (if any) for hosting of web-site/portal will be provided/arranged by the vendor to whom job will be allocated. Maintenance of all these items will be the responsibility of the service provider. Bank will only bear the hosting/maintenance cost as agreed upon after submitting of commercial bid.
24. INTELLECTUAL PROPERTY RIGHTS.
Intellectual Property and Ownership: All Intellectual Property Rights in the works, developed hereunder, including any software and documentation, developed and any additional or new development or inventions made in the course of performance of services hereunder by the company or its personnel involved in the project of the Bank shall absolutely belong to National Housing Bank.
Web-site/portal developer has to provide all source code and documentation to the Bank after completion of development work.
Pre Qualification Criteria:
1. The bidder should be engaged in the business for development and maintenance of web-site/web-portal in India at least for 3 years (Proof to be attached)
2. The bidder should have experience in developing web portal / Web site at least for one Bank, Financial institution, Govt., PSU, Large Corporate in India.
3. The annual turn over of the bidder should be atleast Rs. 2 Crores in the last three financial year. (Copy of audited Balance sheet is to be attached).
4. The bidder should have minimum 50 computer professional on its roll. Name, profile and experience of the software developers should be clearly indicated in the bid documents.
Note1: Bidders are to submit documentary proof to establish the qualification of the above mentioned criteria.
Note2: Bidders fulfilling all pre-qualification criteria will only be considered for further technical evaluation. Otherwise the bids will be rejected.
Annexure ‘B’ (Part-I)
|Names & Addresses of the Partners if applicable||____________________________________________________|
|Telephone, Fax, e-mail||____________________________________________________|
|Number of years of experience in the Business of web-site development/maintenance:||____________________________________________________|
Please give brief financial particulars of your firm for the last 3 years along with the volume of business handled.
(The information will be kept confidential)
Is company ISO Certified? If yes, provide information alongwith true copy of certificate. _____________________________
Seal of company
PART – II:
PROFORMA FOR PERFORMANCE STATEMENT
(FOR A PERIOD OF LAST 5 YEARS)
NAME OF BID
NAME OF FIRM
|Order Placed by Full Address of Purchaser||Order No. and Date||Description||Date of Completion||Remark reason for late delivery||User satisfaction report, if any (Attach certificate from customer)|
|As per contract||Actual|
Note:- Pl. refer only the projects of website development/maintenance, Logo design, Flash Presentation Design.
Signature and Seal of Bidder
PART – III:
Letter to be submitted by bidder along with bid documents
National Housing Bank,
Information Technology Department
Head Office Core 5-A,
3rd Floor, India Habitat Centre,
Lodhi Road, New Delhi – 110003
Reg: Our bid for Empanelment of vendors for web-site/web-portal development/maintenance,
We submit our Bid Document herewith.
If our Bid for the above job is accepted, we undertake to enter into and execute at our cost, when called upon by the bank to do so, a contract in the prescribed form. Unless and until a formal contract is prepared and executed, this bid together with your written acceptance thereof shall constitute a binding contract between us.
We understand that if our Bid is accepted, we are to be jointly and severally responsible for the due performance of the contract.
We understand that the names of short listed bidders for empanelment shall be communicated to the bidders either over phone/e-mail/letter.
Dated at ______ / ______ day of _______ 200_.